Growth Journal — Support & Help

Having an issue? We’re here to help. Please review our FAQ first, and contact us if you still need assistance.

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Contact Support : [email protected]

Frequently Asked Questions (FAQ)

1. How can I export my child’s growth data?

This version currently supports iCloud sync only. Import and export features will be available in future updates.

1. The app crashes or won’t open

Try the following: 1) Close and reopen the app; 2) Update to the latest App Store version; 3) Delete and reinstall the app (make sure to back up/export your data first). If it still crashes, please email us with the crash time and steps to reproduce

Troubleshooting

1. Check that your device is connected to the internet (Wi‑Fi or Cellular Data).
2. Ensure the app has the required permissions: Camera, Microphone, Photos, etc. Go to iOS “Settings” → Growth Up
3. If iCloud sync fails, check your iCloud storage and system settings

Submit a Bug Report

To help us resolve your issue faster, please include the following information in your email

1. Device model and iOS version (e.g., iPhone 12, iOS 17.0.2)